Decision Support and Business Intelligence: Opening Vignette, Changing Business Environments and Computerized Decision Support, Managerial Decision Making, Computerized Support for Decision Making, An Early Framework for Computerized Decision Support, The Concept of Decision Support Systems (DSS), A framework for Business Intelligence (BI), A Work System View of Decision Support.

Computerized Decision Support: Decision Making, Models, Phases of the Decision-Making Process, The Intelligence Phase, The Design Phase, The Choice Phase, The Implementation Phase, How Decisions Are Supported.

Modeling and Analysis: Structure of Mathematical Models for Decision Support, Certainty, Uncertainty, and Risk, Management Support Systems, Multiple Goals, Sensitivity Analysis, What-If Analysis, and Goal Seeking.

Data Warehousing: Data Warehousing Definitions and Concepts, Data Warehousing Process Overview, Data Warehousing Architectures, Data Integration and the Extraction, Transformation, and Load (ETL) Processes.

Knowledge Management: Introduction to Knowledge Management, Organizational Learning and Transformation, Knowledge Management Activities, Approaches to Knowledge Management, Information Technology (IT) In Knowledge Management, Knowledge Management Systems Implementation.

Expert Systems: Basic Concepts of Expert Systems, Applications of Expert Systems, Structure of Expert Systems, Knowledge Engineering, Problem Areas Suitable for Expert Systems, Development of Expert Systems, Benefits, Limitations, and Critical Success Factors of Expert Systems.